EXPRESS DELIVERY TO ALL GCC COUNTRIES - NEXT DAY DELIVERY IN THE UAE EXPRESS DELIVERY TO ALL GCC COUNTRIES - NEXT DAY DELIVERY IN THE UAE

DELIVERY & RETURNS

DELIVERY COSTS & TIME

UAE:

Free next-day shipping is available for orders 390 AED and above.

Next-day delivery for orders under 390 AED is 10 AED.

4-hour delivery options and pickups are available, please contact us to arrange.

Please note that we aim to deliver orders next-day but the standard delivery can take up to 3 days.
Orders are shipped on business days only. Business days are Monday to Saturday, excluding national holidays in the UAE.

GCC:

DHL is our primary international courier partner. The delivery is express 2 days to Kuwait, Bahrain and Oman. 2 to 6 days in Saudi Arabia depending on the city.

The delivery cost varies according to the weight of your order. The minimum charge for shipping is 39 AED and 89 AED maximum.

For bigger items such as Teqball tables, pool tables, ping pong tables and foosball or heavy weights, DHL by road is the preferred method for such shipments.

Rest of the world: 

The delivery cost varies according to the weight of your order. The minimum charge for shipping is 39 AED and 89 AED maximum.

For bigger items such as Teqball tables, pool tables, ping pong tables and foosball or heavy weights, DHL by road is the preferred method for such shipments.

If your country is not listed at checkout, please contact us so we can arrange a delivery for you.


RETURN POLICY
We offer a 14-day free return policy provided the items are sent back to us in the original packaging, label, and tags, and make sure the merchandise is in the same condition. Ensure the following conditions are met for a smooth return process: 

  • You can return your purchase for up to 14 days from the day it reaches your doorstep.
  • Once the pickup request is initiated, customers will have a window of 3 business days to handover the item/order.
  • Shipping fees and cash on delivery fees are non refundable.
  • Products must be in the condition you received them and in the original box and/or packaging.
  • Return shipping is absolutely FREE.
  • Due to product limitations and hygiene, the below items cannot be returned: made to order items from RS Barcelona and HOCK, as well as meditation cushions and towels.

One of our friendly drivers or shipping partners will pick up your purchase FREE of charge. Once your return is inspected by our fulfilment center, your refund will be processed and a credit will be automatically applied to your credit card within 10 to 14 business days.

To initiate a return, please contact us via Whatsapp" 050 805 8428 or via email: customercare@ninjoo.com where our agents will assist you.