أسئلة وأجوبة

For GCC orders, all duties and taxes are included in the price you pay at checkout. There are no surprise charges upon delivery.

For destinations outside the GCC, local customs duties and taxes may apply depending on your country's regulations.

وفر على نفسك عناء كتابة نفس الرسالة الإلكترونية مرارًا وتكرارًا، وذلك بسرد أسئلتك وإجاباتها الأكثر شيوعًا هنا. ستساعدك صفحة الأسئلة الشائعة على تلبية احتياجات عملائك الأساسية، وتقليل رسائل خدمة العملاء، وزيادة معدلات التحويل، وتوفير تجربة تسوق أكثر إرضاءً!

Yes. As soon as your order leaves our warehouse you'll receive a tracking link by email.

Simply contact our customer care team with your order number and we'll guide you through the process.

Some items cannot be returned for hygiene or safety reasons, or because they are made to order. These exceptions are clearly indicated on the product page.

Yes. Ninjoo works directly with brands or their authorised manufacturers and distributors. Every product we sell is 100% genuine.

Warranty coverage varies by brand and product. Please refer to the product page or contact our team for details.

Buy Now, Pay Later options are available in selected countries where supported.

Yes. We work with fitness studios, hospitality projects, architects and corporate clients across the GCC.

We carefully curate our assortment. Every product is selected because it meets our standards for design, quality and performance.

Many products are restocked regularly. If an item is unavailable, you can sign up on the product page to be notified when it returns.